Terms and Conditions


General: 

  • Our company is entitled, under certain circumstances and constraints, to change the tour date, pick-up time, drop-off time and tour route according at its discretion while taking into consideration the tourists’ best interests.
  • Tourists are obliged to follow the instructions of the tour guide or any other representative of the Bein Harim Company. 
  • Tourists who decide to leave the tour in the middle before it is completed will not be entitled to a refund or compensation of any other kind.
  • In the event that the tourist is late, the tour leader may at his discretion continue the tour. All expenses incurred due to the tourist’s delay will be covered by the tourist and he will not be entitled to claim compensation.
  • The prices quoted do not include meals.
  • VAT - By law, Israeli citizens are required  to add VAT on payment.
  • Under certain circumstances, a change of vehicle may be required during the tour/pick-up/drop-off, in order to avoid delays, shorten travel time and insure operational efficiency. 
  • Bein Harim is not responsible for loss of any belongings/ items during the tour. If we are able to locate the lost item for you, you will be required to come to our office in Tel Aviv independently to reclaim your property.
  • The minimum age for joining day tours or package tours is 4 years old (there is no minimum age for private tours).
  • Privacy Policy - See our full Privacy Policy.

Credit Card Payment:

  • Your credit card details are protected by the highest level of security.
  • Your card is charged immediately when the booking is made. In the event that we are not able to charge your credit card for any reason, the booking will not be approved.

Copyright/ Use of website:

  • The content of this website is the property of Bein Harim Tourism LTD. It is strictly forbidden to copy the website content or use it for any purpose. Violations of this policy will result in legal action.

Discounts:

  • We are happy to apply 10% discounts for children under 12 and students (subject to presentation of a student card). 

Rates:

  • Prices listed are current and valid. Bein Harim can change prices at its own discretion.

Tours to Jordan:

  • Tourists traveling with passports of certain countries are required to obtain a visa in advance, prior to the start of the tour.
  • Tourists on a tour to Jordan are obliged to bring their personal passports. 
  • Crossing the Jordanian border requires payment of border taxes; this tax may be changed and updated at the discretion of the Jordanian authorities.
  • Crossing the Jordanian border requires customs clearance and border control which may entail a delay of up to an hour. 
  • From the moment of passing through the Jordanian border crossing, the local tour operator is responsible for the entire tour.


Refunds:

  • The customer is not entitled to claim a refund unless it is in accordance with our cancellation policy or under certain special circumstances which have been approved by the company management. Please note that this process takes time and is dependent on the credit company for processing.


Cancellation Policy:

Cancellation fees are indicated on each tour page. In addition, you can find this information on your booking confirmation email and here below:

Daily Tours:

  • Cancellation fee of 4% charged for notification up to 2 days in advance.
  • Cancellation fee of 25% charged for notification up to 1 day in advance.
  • Cancellation fee of 100% charged for notification on the day of the tour.
  • Non-Show - 100% Cancellation fees


Tour Packages:

  • Cancellation fee of 20% charged for notification up to 14 days in advance.
  • Cancellation fee of 50% charged for notification up to 7 days in advance.
  • Cancellation fee of 100% charged for notification less than 3 days.
  • Non-Show - 100% Cancellation fees

Private Tours:

  • Cancellation fee of 4% charged for notification up to 3 days in advance.
  • Cancellation fee of 25% charged for notification up to 2 days in advance.
  • Cancellation fee of 100% charged for notification less than 1 day.
  • Non-Show - 100% Cancellation fees


Petra Tours 1-2 days without flights:

  • Cancellation fee of 4% charged for notification up to 2 days in advance.
  • Cancellation fee of 25% charged for notification up to 1 day in advance.
  • Cancellation fee of 100% charged for notification on the day of the tour.
  • Non-Show - 100% Cancellation fees

Petra Tours with flights:

  • Cancellation fee of 50% charged for notification up to 2 days in advance.
  • Cancellation fee of 75% charged for notification up to 1 day in advance.
  • Cancellation fee of 100% charged for notification on the day of the tour.
  • Non-Show - 100% Cancellation fees


Classical Jordan Tours 3-4 Days:

  • Cancellation fee of 20% charged for notification up to 14 days in advance.
  • Cancellation fee of 50% charged for notification up to 7 days in advance.
  • Cancellation fee of 100% charged for notification less than 3 days.
  • Non-Show - 100% Cancellation fees